CUSTOMER FEEDBACK

Stop guessing how customers view your brand. Ask them.

Our managed customer research service pairs you with real people in your target market to collect unfiltered feedback about your shopping experience.

Trusted by:

Sticker Mule
Jones Road
BRIGHTECH
NooWave
Form Nutrition
Customer Feedback

Learn what your customers are missing, so you can fix it and increase your revenue.

Doing customer research correctly and consistently is hard, but it provides a ton of benefits for your business, like:

  • Identifying customer pain points and desires
  • Validating your marketing messages
  • Stress-testing your site’s user experience

We make collecting insights from real customers as easy as ordering a pizza. Get results in just 2-3 business days.

Step 1: Start Your Project

Choose how many reviewers you’d like to recruit, select the page(s) you’d like them to review, and complete your purchase.

Step 2: Recruit Your Panel

Share your ideal customer profile, so we can pair you with reviewers in 24 hours or less. Or, bring your own customer panel.

Step 3: Review Your Results

We’ll ensure each customer feedback video meets our quality standards, then share them with you as a private playlist.

Ready to get clarity around your customer needs and pain points?

Sample Videos

Get direct, candid feedback from vetted reviewers in your target demographic.

Our testers get paid to review ecommerce sites, but they are far from being “yes (wo)men.” You’re guaranteed to receive feedback that is clear, comprehensive, and unfiltered.

Every customer research project includes:

  • FREE demographic targeting
  • Reviewers assigned within 24 hours
  • Videos delivered in 2-3 business days
  • Diligent Quality Assurance Checks
  • 100% Satisfaction Guarantee
  • Expert Analysis & Report (Add-on)

These savvy brand owners get it…

“We found it very useful to get a fresh perspective on our site and get over our snow-blindness from looking at it ourselves so much!”

Damian Soong

UserInput saves us time in gathering feedback from a targeted user-type. We’re able to get quick input from readers that are unfamiliar with our product – an important indicator of how effectively we communicate our value.”

Jonathan Mendez

Founder, PartnerStack (formerly GrowSumo)

“UserInput gave us the ability to learn from strangers what they felt and learned heading to our site for the first time.

The UI team found the perfect group of reviewers and delivered it quickly and professionally. Highly recommended!”

Eli Weiss

Director of CX, Jones Road Beauty

“This was incredible! Thank you.

SO much killer feedback in here. I’m going to have to watch them all again so I can take notes this time around.”

Greg Frontiero

Founder, Noowave

Get fast, reliable customer research that won’t blow up your budget.

You don’t have to stress about designing your test, recruiting reviewers, or facilitating sessions. Just fill out a project brief and we’ll handle the rest.

Fastest Turnaround

1 Reviewer

$49
Ideal for smaller requests or brands looking for a quick turnaround.

  • Assistance with project design
  • FREE demographic targeting
  • Reviewer assigned in 24 hours
  • Quality assurance checks
  • 1-2 business day turnaround
  • 100% satisfaction guarantee

Most Popular

5 Reviewers

$249
The “Goldilocks” option, for balancing speed and confidence.

  • Assistance with project design
  • FREE demographic targeting
  • Reviewers assigned in 48 hours
  • Quality assurance checks
  • 3-5 business day turnaround
  • 100% satisfaction guarantee

Highest Confidence

10 Reviewers

$399
Perfect for brands who want the most comprehensive feedback.

  • Assistance with project design
  • FREE demographic targeting
  • Reviewers assigned in 48 hours
  • Quality assurance checks
  • 5-7 business day turnaround
  • 100% satisfaction guarantee

Rest easy. We’ve got a 100-day, 100% money back guarantee.

We stand behind the quality of our work. If you implement our recommendations and you don’t see results within the first 100 days, we’ll give you a 100% refund. No questions asked.